Questions to ask when hiring a house cleaner

UK Home Improvement

Questions to Ask When Hiring A House Cleaner

Maintaining a clean and tidy home is essential for both your physical well-being and mental peace. However, the demands of modern life often leave us with limited time and energy to dedicate to house cleaning. This is where hiring a professional house cleaner can be a game-changer.

But with numerous cleaning services available, how do you ensure you’re selecting the right one? The answer lies in asking the right questions. In this comprehensive guide, we’ll delve into the key questions to ask when hiring new house cleaners. These questions will help you not only find a cleaner who meets your needs but also establish a trusting and transparent working relationship.

What Services Do You Offer?

Start with the basics. Different cleaning services offer various levels of cleaning. Some may focus on deep cleaning, while others provide routine maintenance. By understanding the range of services they offer, you can determine if they align with your specific needs. Be sure to inquire about any special cleaning tasks or areas they cover, such as carpet cleaning, window washing, or pet-specific cleaning.

Are You Insured?

This is a crucial question for your peace of mind. A professional cleaning service should have the necessary insurance to protect both you and their employees in case of accidents or damages during cleaning. Don’t hesitate to ask for proof of insurance and verify its validity.

How Do You Vet Your Cleaners?

Your home is your sanctuary, and you want to ensure that the people entering it can be trusted. Ask about the cleaning company’s hiring and vetting process for their employees. Do they conduct background checks? Are their cleaners trained and experienced? Knowing that your cleaner is reliable and trustworthy is paramount.

What Cleaning Products Do You Use?

If you have specific preferences or concerns about cleaning products, inquire about what the cleaning service uses. Some companies may use eco-friendly or natural products, while others stick to conventional cleaners. If you or your family have allergies or sensitivities, make sure the products won’t cause any issues.

Can I Customise the Cleaning Plan?

Every home is unique, and your cleaning needs may vary from time to time. Ask if the cleaning service allows you to customise your cleaning plan. For instance, can you request additional cleaning for certain areas or skip specific tasks when they’re not needed?

Do You Provide Your Cleaning Equipment?

Clarify whether the cleaning service provides its equipment and supplies or if you’re expected to provide them. This information can impact your budget and convenience. If you have a preference for certain cleaning tools or products, communicate that as well.

What Is Your Scheduling and Availability?

Ensure that the cleaning service can accommodate your schedule. Some people prefer cleaning while they’re at work, while others may want it done when they’re home. Discuss your preferred cleaning times and frequency to see if they align with the service’s availability.

Can I Get References or Reviews?

Ask for references or access to online reviews from previous clients. Hearing about other people’s experiences can provide valuable insights into the cleaning service’s reliability, professionalism, and the quality of their work.

What’s Your Response to Complaints or Concerns?

No matter how thorough a cleaning service is, there may be times when you have concerns or specific requests. Inquire about their procedure for handling complaints or addressing issues. A responsive and accommodating cleaning service is more likely to meet your needs.

Do You Have A Satisfaction Guarantee Policy?

A satisfaction guarantee shows the cleaning service’s commitment to delivering quality results. Ask if they offer any guarantees and what the terms are. Knowing that they stand behind their work can provide reassurance.

How Do You Handle Security And Privacy?

Your home contains your personal belongings and sensitive information. Discuss with the cleaning service how they ensure security and respect your privacy. This includes how they handle keys, alarms, and any access codes.


Hiring a house cleaner can be a life-changing decision, freeing up your time and ensuring your home is a clean and healthy environment. By asking these essential questions, you can make an informed choice and establish a productive and trustworthy relationship with your cleaning service.

Remember that communication is key, and a reliable cleaning service should be more than willing to address your concerns and tailor their services to your needs. With the right cleaning service, you can enjoy a cleaner, happier home with peace of mind.


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